Guidance & Permanent Education
It is often thought that after training and coaching the participants, they will understand the brief and realize what is expected. In the day-to-day work situation this is often not the case. Trained staff often start enthusiastic, but revert to their old routines easily.
That’s why our dedicated Guidance & Permanent Education after the training and coaching programs is very effective. We guide people to implement their continuous improvement plans and continue to be open for learning through other participants.
Your people will be learned to steer this process, they will be able to visualize their progression and to translate that, into transparent processes and procedures carried out by highly accurate and motivated people. With that the triangle of people, processes and procedures is completed by the participants themselves. This phase is often preceded by the earlier mentioned other ProTurn services: Auditing, Training, Coaching and Implementation.
A need for a Professional Turnaround in your organisation?
"ProTurn nationally provides the Volkswagen-, Audi-, Seat- and Skoda dealers with interactive training and coaching programs. In a professional Consumer Finance Academy sales people and dealer management are guided on superior level."
Alexander Hamers, Dealer Account Director, Volkswagen Pon Financial Services
National training and coaching programs
"Since 2012 we work closely with ProTurn in tailor made and fine-tuned programs with a proper balance of training, coaching, implementation and guidance of the Management teams of Spain and Portugal. Since 2015 ProTurn assists our Management teams of Chile, Mexico, Argentina and Brazil with a combination of live- and video sessions related to our effective leadership. The focused team cooperation in Latin America has improved drastically with the help of the ProTurn professionals. ProTurn analyses and monitors people, processes, procedures and works result driven. ProTurn contributes significantly to the best results in this multicultural dynamic environment and markets."
Mike Janse, Global Chief Operating Officer, DLL Group
Executive coaching Latin America
"ProTurn assists our national franchise organisation with a high impact Sales Academy. With their experienced trainers team a tailored approach has proven to be successful in improving the customer experience and being more customer focused. The participants are able to blend their own views and styles with new insights and put this into practice in their daily work life."
Koen Jaasma, Manager Operations & Real Estate, Jamin Winkelbedrijf B.V.
"For the Vetipak employees with frequent customer contact ProTurn has provided our organisation with communication training programs. Awareness and competency are key here. ProTurn provides our groups with pragmatic and specific tools in realizing better customer communication. Our employees have become more self-assured and enthused about customer orientation- and communication. It is highly noticeable at our service desk."
Hans Snel, Head of Customer Support, Vetipak B.V.