Learning & Development
Our trainers guide your organisation related to people, processes and procedures. ProTurn has a highly qualified trainers and consultancy team with an high level of diversity and eye for detail. They explore the highest level of efficiency and effectiveness within your organisation.
Key to your success is the focus on the quality within your teams that you will be needing now and in the future on all customer facing levels!
ProTurn offers a variety of in-company training and coaching sessions, with focus on an optimal integration of working, Learning & Development. It is also possible to subscribe for our open training sessions.
Our ProTurn Professionals have all (regulatory) qualifications, certificates and diplomas needed to ultimately support you. Also ProTurn has been accredited by the Dutch government of Ministry of Education, Culture and Science and is formally registered as CRKBO audited organisation. See CRKBO for more information.
"ProTurn nationally provides the Volkswagen-, Audi-, Seat- and Skoda dealers with interactive training and coaching programs. In a professional Consumer Finance Academy sales people and dealer management are guided on superior level."
Alexander Hamers, Dealer Account Director, Volkswagen Pon Financial Services
National training and coaching programs
"Since 2012 we work closely with ProTurn in tailor made and fine-tuned programs with a proper balance of training, coaching, implementation and guidance of the Management teams of Spain and Portugal. Since 2015 ProTurn assists our Management teams of Chile, Mexico, Argentina and Brazil with a combination of live- and video sessions related to our effective leadership. The focused team cooperation in Latin America has improved drastically with the help of the ProTurn professionals. ProTurn analyses and monitors people, processes, procedures and works result driven. ProTurn contributes significantly to the best results in this multicultural dynamic environment and markets."
Mike Janse, Global Chief Operating Officer, DLL Group
Executive coaching Latin America
"ProTurn assists our national franchise organisation with a high impact Sales Academy. With their experienced trainers team a tailored approach has proven to be successful in improving the customer experience and being more customer focused. The participants are able to blend their own views and styles with new insights and put this into practice in their daily work life."
Koen Jaasma, Manager Operations & Real Estate, Jamin Winkelbedrijf B.V.
"For the Vetipak employees with frequent customer contact ProTurn has provided our organisation with communication training programs. Awareness and competency are key here. ProTurn provides our groups with pragmatic and specific tools in realizing better customer communication. Our employees have become more self-assured and enthused about customer orientation- and communication. It is highly noticeable at our service desk."
Hans Snel, Head of Customer Support, Vetipak B.V.