Key to guiding your organisation is our ATCIG-model; Auditing, Training, Coaching, Implementation and Guidance & Permanent Education. Our auditing analyses processes are strikingly short and effective. Together with key-persons in your organisation we co-create programs related to the corporate vision, mission and strategy and deliver online-dashboards in the online- MyProTurn environment.
Check out ProTurn's full-service programs here
Having properly analyzed your needs we correlate people processes and procedures in a triangular approach. Interactively learning together in an on- and offline environment (blended learning) moves your people in a right direction at a fairly high pace.
There are six main pillars for support, to achieve the road to success with our clients.
- Situation: where are we now/ current situation
- Goal: what we jointly want to achieve with you
- Options: what are the different options we can choose from, to reach the desired results and what are possible alternatives?
- Actions: executing the carefully weigthed options, countering the bottlenecks and obstacles and permanently involving key players by executing supporting activities
- Milestone Meetings: in order to properly monitor the processes and quality related to your company’s/ corporate goals we organize frequent milestone meetings together with key employees within your organisation.
- Evaluation: also frequent evaluation process is part of our continuous measuring process.
"ProTurn nationally provides the Volkswagen-, Audi-, Seat- and Skoda dealers with interactive training and coaching programs. In a professional Consumer Finance Academy sales people and dealer management are guided on superior level."
Alexander Hamers, Dealer Account Director, Volkswagen Pon Financial Services
National training and coaching programs
"Since 2012 we work closely with ProTurn in tailor made and fine-tuned programs with a proper balance of training, coaching, implementation and guidance of the Management teams of Spain and Portugal. Since 2015 ProTurn assists our Management teams of Chile, Mexico, Argentina and Brazil with a combination of live- and video sessions related to our effective leadership. The focused team cooperation in Latin America has improved drastically with the help of the ProTurn professionals. ProTurn analyses and monitors people, processes, procedures and works result driven. ProTurn contributes significantly to the best results in this multicultural dynamic environment and markets."
Mike Janse, Global Chief Operating Officer, DLL Group
Executive coaching Latin America
"ProTurn assists our national franchise organisation with a high impact Sales Academy. With their experienced trainers team a tailored approach has proven to be successful in improving the customer experience and being more customer focused. The participants are able to blend their own views and styles with new insights and put this into practice in their daily work life."
Koen Jaasma, Manager Operations & Real Estate, Jamin Winkelbedrijf B.V.
"For the Vetipak employees with frequent customer contact ProTurn has provided our organisation with communication training programs. Awareness and competency are key here. ProTurn provides our groups with pragmatic and specific tools in realizing better customer communication. Our employees have become more self-assured and enthused about customer orientation- and communication. It is highly noticeable at our service desk."
Hans Snel, Head of Customer Support, Vetipak B.V.